FAQs
1. How do I log into my MedCourse Pro account?
Answer:
Click “Log In” in the top-right corner of any page.
Enter the email address and password you registered with.
If you see an error, click “Forgot Password” to reset via email.
2. I didn’t receive the password reset email. What should I do?
Answer:
Check your spam/junk folder.
Whitelist
@medcoursepro.comin your email settings.If you still don’t see it after 5 minutes, contact support@medcoursepro.com.
3. How do I update or change my payment method?
Answer:
Log in and go to Account → Billing.
Click “Edit Payment Method”, enter your new card details, and save.
All future invoices will bill the updated card.
4. Can I cancel or pause my subscription?
Answer:
To cancel: Account → Subscription → Cancel Plan.
To pause (if offered): Contact support@medcoursepro.com to request a temporary hold.
Cancellations take effect at the end of your current billing cycle; no prorated refunds.
5. What’s included in my MedCourse Pro subscription?
Answer:
Patient Advocate Course: Step-by-step guide to resolving unpaid or underpaid bills.
Medical Biller & Coder E-Course: 23 modules plus AI Tutor support for CMRS prep.
AI Automation Toolkit: Templates and guides for automating billing with ChatGPT.
Lifetime Access: All future updates and bonus materials at no extra cost.
6. How do I access the Patient Advocate Course?
Answer:
Log in and select “Courses” in the Member Dashboard.
Click “Patient Advocate” to launch the interactive modules.
Your progress is saved automatically—you can pick up anytime.
7. I’m a provider. How do I use the Provider Navigator tools?
Answer:
In your Dashboard, switch to the Provider tab.
Select “Claims Analyzer”, “Denial Resolution”, or “Appeal Letter Generator”.
Follow the guided prompts; download Word or PDF templates as needed.
8. What if the chatbot doesn’t answer my question?
Answer:
First, try rephrasing your question for clarity.
Use the “Help” button to submit a support request.
Our team monitors urgent keywords (like “error” or “unable”) and will follow up if needed.
9. How long does it take to get a support response?
Answer:
Automated replies with FAQs arrive instantly.
Human follow-up for flagged issues (login, billing errors, refunds) typically within 24–48 hours.
10. Can I get a refund if I’m not satisfied?
Answer:
Per our Payment Terms, subscriptions are non-refundable except where required by law.
If you encounter a technical issue preventing access, contact support and we’ll work to resolve it.
11. Are my data and conversations private?
Answer:
We never store raw PHI. All sensitive data is de-identified via Microsoft Presidio.
Our chat runs on OpenAI and Microsoft AI—trusted, U.S.-based platforms.
You can review our full Terms of Use and Privacy Notice in your Member Dashboard.
12. How do I upgrade from the Patient course to the full Biller & Coder suite?
Answer:
Go to Account → Plans & Pricing.
Select the “All-Access” plan and follow the prompts.
You’ll be charged the price difference prorated to your next billing date.
13. I found a bug on the site. How do I report it?
Answer:
Click the “Report a Bug” link in your footer or email support@medcoursepro.com.
Include a screenshot and brief description; we aim to fix critical bugs within 48 hours.
