FAQs
1. How do I log into my MedCourse Pro account?
Answer:
Click “Log In” in the top-right corner of any page.
Enter the email address and password you registered with.
If you see an error, click “Forgot Password” to reset via email.
2. I didn’t receive the password reset email. What should I do?
Answer:
Check your spam/junk folder.
Whitelist
@medcoursepro.comin your email settings.If you still don’t see it after 5 minutes, contact support@medcoursepro.com.
3. How do I update or change my payment method?
Answer:
Log in and go to Account → Billing.
Click “Edit Payment Method”, enter your new card details, and save.
All future invoices will bill the updated card.
4. Can I cancel or pause my subscription?
Answer:
To cancel: Account → Subscription → Cancel Plan.
To pause (if offered): Contact support@medcoursepro.com to request a temporary hold.
Cancellations take effect at the end of your current billing cycle; no prorated refunds.
5. What’s included in my MedCourse Pro subscription?
Answer:
Patient Advocate Course: Step-by-step guide to resolving unpaid or underpaid bills.
Medical Biller & Coder E-Course: 23 modules plus AI Tutor support for CMRS prep.
AI Automation Toolkit: Templates and guides for automating billing with ChatGPT.
Lifetime Access: All future updates and bonus materials at no extra cost.
6. How do I access the Patient Advocate Course?
Answer:
Log in and select “Courses” in the Member Dashboard.
Click “Patient Advocate” to launch the interactive modules.
Your progress is saved automatically—you can pick up anytime.
7. I’m a provider. How do I use the Provider Navigator tools?
Answer:
In your Dashboard, switch to the Provider tab.
Select “Claims Analyzer”, “Denial Resolution”, or “Appeal Letter Generator”.
Follow the guided prompts; download Word or PDF templates as needed.
8. What if the chatbot doesn’t answer my question?
Answer:
First, try rephrasing your question for clarity.
Use the “Help” button to submit a support request.
Our team monitors urgent keywords (like “error” or “unable”) and will follow up if needed.
9. How long does it take to get a support response?
Answer:
Automated replies with FAQs arrive instantly.
Human follow-up for flagged issues (login, billing errors, refunds) typically within 24–48 hours.
10. Can I get a refund if I’m not satisfied?
Answer:
Per our Payment Terms, subscriptions are non-refundable except where required by law.
If you encounter a technical issue preventing access, contact support and we’ll work to resolve it.
11. Are my data and conversations private?
Answer:
We are not a HIPAA-covered entity, but we follow HIPAA-aligned best practices.
All uploaded data is automatically de-identified before processing using Microsoft Presidio, a trusted open-source redaction tool.
We do not store or log identifiable health information.
All data is processed in temporary encrypted sessions and deleted afterward.
We use HTTPS encryption (TLS 1.2+) for secure transmission of all information.
We do not retain any raw uploaded documents or session history.
All user accounts and login data are securely managed by Squarespace, not by us directly.
Your data is used solely to guide you through your bill or insurance issue — nothing is sold, reused, or shared.
12. How do I upgrade from the Patient course to the full Biller & Coder suite?
Answer:
Go to Account → Plans & Pricing.
Select the “All-Access” plan and follow the prompts.
You’ll be charged the price difference prorated to your next billing date.
13. I found a bug on the site. How do I report it?
Answer:
Click the “Report a Bug” link in your footer or email support@medcoursepro.com.
Include a screenshot and brief description; we aim to fix critical bugs within 48 hours.
